Crewzon Service Availability

Crewzon is operated by NOT ANOTHER APP BUILDER PTY. LTD. (ACN 699 954 071, ABN 92 699 954 071) trading as Crewzon.

Unless a signed agreement says otherwise, Crewzon is provided on a commercially reasonable, best-efforts basis.

Crewzon does not currently promise a fixed uptime percentage or automatic service credits.

Crewzon uses commercially reasonable efforts to keep the service available and to restore material interruptions. Availability may be affected by maintenance, updates, security work, customer devices or networks, third-party providers, app stores, communications providers, force majeure events, misuse, or suspension permitted by the Terms of Service.

Where reasonably practicable, Crewzon will communicate planned maintenance or material service interruptions through the service, email or another appropriate customer channel.

Support channels:

• support@crewzon.com
• in-app support, when available.

Support requests are handled on a reasonable-efforts basis. Response and resolution times depend on severity, available information, third-party involvement and operational capacity. No fixed response or resolution time is promised unless a separate signed agreement says otherwise.

Customers must:

• report issues promptly with enough detail to investigate;
• make reasonable efforts to diagnose local device, browser, internet and configuration issues;
• keep contact details current;
• maintain their own records and exports where required; and
• cooperate with Crewzon during incident response.

This page is service information, not a binding service-level agreement. It does not create an uptime warranty, service credit or support response time and does not override the Terms of Service. A measurable commitment applies only where Crewzon expressly agrees to it in a signed agreement, which will state its measurement method, exclusions and remedies.