Crewzon Terms of Service

These Terms of Service govern access to and use of Crewzon. Crewzon is operated by NOT ANOTHER APP BUILDER PTY. LTD. (ACN 699 954 071, ABN 92 699 954 071) trading as Crewzon ("Crewzon", "we", "us" or "our").

Crewzon provides field-service management software for trades and service businesses. These Terms cover use of Crewzon by Australian Business Accounts, including free access and paid subscriptions. The offer supplied to the Business Account identifies its available features and any account-specific limits. Descriptions of future features do not promise their availability. Nothing in them excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified.

In these Terms:

• **Authorised User** means an individual whom a Business Account permits to

access its workspace, including an owner, manager, employee, contractor, technician, adviser or other invited user;

• **Business Account** means the business or other organisation that creates,

subscribes to, administers or is identified as the customer for a Crewzon workspace;

• **Customer Data** means information, content and records submitted to or

generated through Crewzon for a Business Account, excluding Crewzon's own service, security, billing and administrative records;

• **Services** means the Crewzon website, web and mobile applications, support

services and related features Crewzon makes available; and

• **Subscription Order** means an order form, checkout selection or other

written record identifying an agreed plan, billing period, price or special commercial term.

A person who creates or purchases a Business Account, or accepts these Terms for it, confirms that they are authorised to bind that Business Account. The contract for the subscription is between Crewzon and the Business Account.

An Authorised User agrees personally to the provisions that concern their use of the Services. Accepting an invitation does not, by itself, mean that the Authorised User can bind the Business Account, incur charges, change its contract or act as its agent.

The Business Account must ensure that its Authorised Users comply with these Terms and is responsible for activity it authorises or reasonably controls. Each Authorised User remains responsible for their own unlawful conduct, misuse, credential security and breach of provisions that apply to them.

The representative accepting the Business Account contract must be at least 18 and have actual authority to bind the business. An account role alone does not establish that authority. A worker under 18 may use the service for lawful work or an apprenticeship under an appropriate business arrangement; the business must address capacity, supervision and any required representative authority. A young worker does not assume subscription debts or business indemnities.

If you do not agree or are not authorised to use the relevant workspace, do not use the Services. Account ownership transfers require verification of both the business authority and the proposed new administrator; possession of a login alone does not resolve an ownership dispute.

Crewzon may provide job management, scheduling and dispatch, customer and site records, mobile technician workflows, forms, checklists, photos and documents, quotes and invoices, time tracking, reporting, exports, integrations, automation and related administration and support tools.

Features may vary by plan, account status, device, region and configuration. Crewzon may improve or replace features in the ordinary course. During a paid billing period, Crewzon will not materially reduce the core functionality of the purchased plan without reasonable notice, except where reasonably required for security, legal compliance, third-party dependency changes or prevention of material harm. If an avoidable reduction materially disadvantages the Business Account, Crewzon will provide an appropriate remedy, which may include a workaround, plan change, credit or the ability to cancel the affected Service.

The Business Account is responsible for:

• deciding whether Crewzon is suitable for its operations;
• configuring its workspace, roles, permissions and workflows correctly;
• training Authorised Users and promptly removing access that is no longer

required;

• checking records and outputs before relying on them;
• maintaining independent records or backups where required by law or prudent

business practice; and

• complying with workplace, employment, privacy, tax, consumer, safety,

licensing and industry laws that apply to its activities.

Crewzon is not professional accounting, tax, legal, payroll, safety, licensing or compliance advice.

Account information must be accurate and kept current. Each person must use their own account and keep credentials confidential. Credentials must not be shared, sold or transferred.

The Business Account controls workspace membership and permissions, subject to Crewzon's platform-administration and security controls. It must notify Crewzon promptly of suspected unauthorised access. Crewzon may require reasonable identity, authority or security verification before acting on a sensitive request.

Restriction, suspension and termination are governed by section 24.

During the applicable subscription, Crewzon grants the Business Account and its Authorised Users a limited, non-exclusive, non-transferable and revocable right to use the Services for the Business Account's internal business operations, subject to these Terms and the applicable plan.

This right does not permit resale, service-bureau use, sublicensing, copying, modification, scraping, reverse engineering or commercial exploitation of the Services except to the extent expressly permitted by law or approved by Crewzon in writing.

Crewzon may present additional Authorised User and Mobile App Terms for mobile and app-store use. Those provisions apply only when they have been presented to, and accepted by, the relevant user or are otherwise validly incorporated into the agreement.

As between Crewzon and the Business Account, the Business Account retains its rights in Customer Data. It grants Crewzon and its subprocessors a non-exclusive licence to host, copy, process, transmit, display and otherwise use Customer Data only as reasonably necessary to:

• provide, secure, maintain and support the Services;
• carry out the Business Account's configuration and lawful instructions;
• prevent or investigate fraud, misuse or security incidents;
• comply with law and enforce this agreement.

Reports for the Business Account remain within its workspace and authorised uses. Crewzon does not pool Customer Data across businesses, use it for benchmarking, sell it, use it for advertising, or use it to train models. De-identification does not create an exception. Separately minimised service telemetry may be used to operate and improve the service as described in the Privacy Policy; this is not permission to mine job, worker, customer or financial content.

A materially different use requires a separate product and legal decision, applicable notices and a lawful basis before collection or processing begins. Ordinary account acceptance does not authorise that future use or create an exception to the cross-business restrictions above.

The Business Account must have the rights, notices, consents and lawful authority needed to submit and use Customer Data. It must not direct Crewzon to process Customer Data unlawfully.

Crewzon's handling of personal information is described in the Privacy Policy and Collection Notice. Processing of Customer Data is also governed by the Data Processing Addendum.

A Business Account that enters personal information about workers, contractors, customers or site contacts must ensure the collection and disclosure are lawful. If it uses time, point-in-time location, job progress, device metadata, photo, signature, message or audit features to monitor people, it is responsible for required notices, consultation and consent and for complying with workplace surveillance, privacy and employment law in every relevant jurisdiction.

Crewzon must not be used for covert surveillance or off-duty monitoring. Location results are estimates and must be considered with reported accuracy, connectivity and worker context; they are not conclusive proof of attendance, misconduct or a payroll entitlement. Workers must have an accessible way to report errors and obtain human review before an adverse decision. Employers must respect applicable rights to disconnect and must not treat a notification or read receipt as a requirement to respond outside working hours.

Sensitive information is permitted only for a necessary, specified purpose with recorded consent covering Crewzon's handling, or a documented applicable legal exception. A business's employment exemption or permission to collect does not by itself establish Crewzon's authority. The Privacy Policy sets out the collection restrictions. Crewzon retains responsibility for its own obligations.

Every user must comply with the Acceptable Use Policy. Communications sent using Crewzon must comply with the Spam Act 2003 (Cth), privacy and consumer laws and any other applicable rules. Required consent must exist, the sender must be accurately identified, and unsubscribe requests must be honoured within the required period.

The selected plan, inclusions, limits, trial period, billing period and price are shown before purchase or recorded in a Subscription Order. Unless stated otherwise:

• prices are in Australian dollars and include GST, with the GST-exclusive

amount shown where practicable;

• subscription fees are payable in advance;
• the subscription renews automatically for the selected billing period until

cancelled; and

• the Business Account authorises Crewzon and its payment provider to charge

the disclosed fees and applicable taxes.

Before an offer is accepted, Crewzon will prominently explain that it is a subscription, the payment liability and calculation method, billing frequency, initial duration, renewal or continuation, trial/discount expiry, material limits, any notice period, and cancellation method and consequences. The accepted order and confirmation record the commercial selection. Free access does not convert to paid billing without the business's express agreement to the paid offer. Material price or contract changes ordinarily receive at least 30 days' advance direct notice, subject to section 27. The Business Account is responsible for disclosed seats, add-ons, usage and other charges it authorises.

Crewzon may change a price for a future billing period by giving the advance notice required above and in section 27. The Business Account may cancel before the increase takes effect. A price increase will not be applied retrospectively to a paid billing period.

If payment fails or an amount is overdue, Crewzon may retry the authorised payment method and give a reasonable payment notice. Any restriction or suspension remains subject to section 24.

The Business Account may cancel through billing settings or by contacting accounts@crewzon.com if self-service cancellation is unavailable. Crewzon will not require more information or steps than reasonably necessary to identify the account, verify authority and prevent fraud. For a subscription entered online, or of a kind Crewzon offers online, an accessible online cancellation path will be maintained. A support-assisted path remains available for access or verification problems; it must not be used to impose an unnecessary call, retention interview or obstacle. Delay by Crewzon in processing a valid request will not create an extra renewal charge.

Crewzon will confirm receipt or completion of a cancellation request. Unless a Subscription Order or applicable law says otherwise, cancellation stops renewal and takes effect at the end of the current paid billing period. Access remains available until then, subject to these Terms.

Deleting an app, ceasing use or removing a payment method does not by itself cancel a subscription. If an app store or marketplace is the seller or billing provider, its cancellation process may also apply and Crewzon will provide reasonable directions.

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other law where doing so would be unlawful.

Where there is a major failure or another failure to meet a consumer guarantee, Crewzon will provide the remedy required by law. A change-of-mind or unused-time request does not ordinarily create a refund entitlement, but it will not be treated as removing a contractual or statutory right.

To the extent permitted by section 64A of the Australian Consumer Law, where the Services are not of a kind ordinarily acquired for personal, domestic or household use or consumption and it is fair and reasonable to do so, Crewzon's liability for failure to comply with a consumer guarantee is limited, at Crewzon's option, to supplying the Services again or paying the cost of having the Services supplied again.

The Refunds and Billing Disputes Policy explains the request process and does not reduce rights under these Terms or applicable law.

Crewzon invoices include GST where required and are intended to meet Australian tax-invoice requirements. The Business Account is responsible for its own tax treatment and for the accuracy and legal sufficiency of documents it issues to its customers using Crewzon.

Unless a signed agreement expressly says otherwise, Crewzon provides the Services on a commercially reasonable, best-efforts basis and does not promise a fixed uptime percentage or automatic service credits. The current service position is described in Service Availability.

The Services may be affected by maintenance, updates, security work, provider or network outages and events beyond reasonable control. Crewzon will use reasonable efforts to restore material interruptions and, where practicable, communicate planned maintenance and material incidents.

Features may be introduced or updated over time. Their availability, charges and material limitations will be identified before use. These changes remain subject to consumer guarantees, privacy duties and Crewzon's responsibility for its own breach. Descriptions of future features do not make them available under an existing subscription.

Recurring maintenance creates planning records and potential visits. Creating or activating a job does not itself obtain a customer's agreement to a visit, price, recurring charge or renewal. The business must obtain and retain the underlying authority and separately communicate confirmations, changes and cancellations. Ending a Crewzon subscription does not cancel the business's contracts with its customers.

Maps, route suggestions and traffic-aware arrival estimates depend on provider, device and road information and can be inaccurate or delayed. Drivers must obey road rules and must not interact with the app while driving unlawfully. An ETA message is an estimate, not a guaranteed arrival time or emergency response.

Time, pay-period and payroll exports are inputs for review, not an award, employment-status or wage-entitlement determination. A photo, checklist, certificate template, signature or completed status is evidence of the recorded action, not Crewzon certification of regulated work or proof of every signer's authority. The business must retain the associated scope, identity and version when relying on an electronic approval.

Security, access, geofence and workflow rules may affect a person's ability to work or submit a record. The Privacy Policy describes their information inputs, possible effects and review routes. Notice and assessment must cover programs that substantially and directly assist a significant decision as well as those that make it. Crewzon does not introduce autonomous employment decisions or AI content processing under this agreement.

An integration selected or configured by the Business Account may be governed by the provider's terms and privacy policy. Enabling an integration authorises Crewzon to exchange Customer Data with that provider only as needed for the configured function.

Crewzon may modify or discontinue an integration if the provider changes or withdraws it, or continued operation creates a material legal, security, technical or commercial issue. Crewzon will give reasonable notice where practicable and consider a workaround or export path for a material paid feature. Crewzon remains responsible for its own negligence, breach and subprocessor obligations to the extent required by law or contract.

Accounting connections

An authorised business representative selects the provider, company and access scopes. Connections to Xero Australia, supported MYOB Australian online company files and QuickBooks Online Australia depend on the connector being available and enabled for the Business Account. Provider subscriptions and licence restrictions remain separate. The business must review customer/item mappings, tax treatment, accounts and each posted result. A queued, exported or locally marked invoice is not evidence of settlement; verify reconciliation and handle duplicate, partial, reversed or disputed payments. Crewzon remains responsible for faults in its integration; these review duties do not transfer that responsibility.

Disconnecting stops future authorised access subject to in-flight processing and necessary security/reconciliation actions. It does not reverse transactions already posted or erase copies retained by the provider. Do not revoke access mid-operation without reconciling pending work. Crewzon will explain material scope changes and seek renewed authorisation when required.

Customer payments

The trade business remains the supplier to its customer and is responsible for its prices, tax documents, performance, consumer remedies and lawful collection. Stripe's applicable connected-account/payment terms govern its payment service; Crewzon supplies integration and records and does not provide escrow or a bank account. The connection flow must identify the actual merchant, settlement, fees and responsibility model before payments are enabled.

The business authorises only disclosed payment actions by authorised users. A quote, schedule, stored customer record or previous payment is not consent to an additional charge. Provider verification, reserves, settlement delays and dispute rules may apply; payment availability is not guaranteed. No platform fee, surcharge or debit authority arises merely from this clause.

The business handles job refunds and disputes, supplies accurate evidence before provider deadlines and prevents duplicate refunds or recoveries. Provider fees and losses are allocated under the disclosed provider agreement and the parties' actual responsibility; Crewzon does not exclude its own fault or impose an undisclosed blanket indemnity. Crewzon handles its subscription refunds under its separate policy. A payer can raise an integration/security issue with support@crewzon.com and retains all rights against the supplier or provider.

API keys, webhooks and developer credentials may be used only for the Business Account's internal operations and in accordance with Crewzon documentation. They must not be shared outside the authorised team, used to access another customer's data, bypass security or billing controls, build a competing service or place unreasonable load on Crewzon.

Crewzon may apply documented reasonable limits, rotate exposed credentials and retire an API version after a reasonable migration period. Any material restriction remains subject to section 24.

Crewzon and its licensors own the Services, software, designs, interfaces, documentation, branding and Crewzon-supplied content. Except for the limited licence in section 6, no right is granted to that material.

Crewzon may use suggestions and feedback without restriction or payment. The person providing feedback confirms they may do so. This clause does not give Crewzon ownership of Customer Data or override a confidentiality obligation.

Each party must protect the other party's non-public information that is marked confidential or that a reasonable person would understand to be confidential. It may use that information only to perform or receive the Services and may disclose it only to personnel, professional advisers and service providers who need it for that purpose and are bound by suitable confidentiality obligations.

This obligation does not apply to information that the recipient can show was lawfully known without restriction, becomes public without breach, is received lawfully from a third party without restriction, or is independently developed without using the confidential information.

If disclosure is required by law, the recipient may disclose only what is required and, where lawful and practicable, must give advance notice and reasonable assistance. On request or termination, confidential information must be returned or destroyed on reasonable request, subject to lawful retention and protected backup expiry. Personal information remains subject to the stronger applicable privacy, DPA and retention requirements. These obligations continue for five years after disclosure, and for trade secrets and personal information for as long as they remain confidential or protected by law.

Nothing in these Terms limits liability or a remedy that cannot lawfully be limited, including applicable consumer guarantees. Section 12 applies only within its stated statutory limits.

Subject to the exceptions below, each party's total aggregate liability arising out of or in connection with the agreement is limited to the fees actually paid by the Business Account to Crewzon for the Services for the affected Business Account in the 12 months immediately before the first event giving rise to a claim. This applies regardless of the legal basis of the claim, including contract, negligence, statute or indemnity, to the extent permitted by law.

This is one combined cap for all claims for the affected Business Account, including confidentiality, privacy, data-security and the indemnities in section 22. There is no separate or higher cap for those claims, and the cap does not multiply by the number of claims, claimants, incidents or legal bases. Related events are treated as one event. Payment of agreed fees is not excused by the cap.

If no fees were paid in that 12-month period, including during a wholly free access period, the contractual cap is zero. This does not limit any liability or remedy preserved by the first or final paragraph of this section.

Neither party is liable for losses that were not reasonably foreseeable when the agreement was made. Reasonable direct costs of restoring data, responding to a breach and obtaining replacement services are not excluded merely by calling them consequential loss. Liability is reduced to the extent the other party caused the loss or failed to take reasonable steps to mitigate it.

The cap and exclusions do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or liability that cannot be limited by law. An Authorised User who lacks authority to bind the business is not made personally liable for its subscription debts or indemnities by using Crewzon.

The Business Account indemnifies Crewzon for reasonable third-party losses and external defence costs to the extent caused by the business's unlawful use, material breach or Customer Data that infringes another person's rights. It does not cover loss caused by Crewzon's breach, negligence or misconduct and is subject to section 21.

Crewzon indemnifies the Business Account for reasonable third-party losses and external defence costs from a claim that Crewzon's supplied software, used as agreed, infringes Australian intellectual-property rights. This excludes a claim to the extent caused by unauthorised modification, infringing Customer Data or combination not supplied or required by Crewzon. Crewzon may obtain rights, replace or modify the affected function without materially reducing it, or terminate the affected function and refund unused prepaid fees if no reasonable solution exists. This does not remove other remedies subject to section 21.

The party seeking indemnity must give prompt notice, reasonable cooperation and appropriate control of the defence, at the indemnifying party's reasonable cost. Delay reduces liability only to the extent it prejudices the defence. No settlement may admit fault, impose a non-monetary obligation or fail to release the protected party without its consent, not unreasonably withheld. There is no double recovery for the same loss.

These Terms start when the Business Account first accepts them and continue until the account and all subscriptions end. The Business Account may terminate by cancelling under section 11 and closing the Business Account.

It may terminate an affected paid Service before the next billing period if Crewzon gives notice of a material adverse change to these Terms, the purchased Service or price. Any refund for a current period depends on applicable law, the nature of the change and the Refunds and Billing Disputes Policy.

Crewzon may restrict, suspend or terminate access only where it reasonably believes that overdue fees remain unpaid after reasonable notice; a material breach has occurred; continued access creates a material or immediate legal, security or operational risk; action is required by law; or continued access may cause material harm to Crewzon, another customer or a third party.

Action will be proportionate where practicable. For a remediable breach, Crewzon will give reasonable notice and opportunity to cure. It may act without prior notice only where reasonably necessary to comply with law, address an immediate security risk or prevent material harm, and will give notice as soon as practicable unless prohibited or unsafe.

A restriction or suspension lasts only while a valid ground remains. Crewzon will restore access when that ground is resolved, subject to another valid ground. These protections also govern enforcement under the Acceptable Use Policy and any restriction of API or billing access.

Termination ends the licence to use Crewzon and does not affect accrued payment obligations. Crewzon will ordinarily provide 30 days after effective closure to request available exports or extraction assistance, subject to lawful preservation and security restrictions. A verified instruction for earlier deletion may shorten that period after its consequences are explained. The deletion notice defines export scope and costs; this is not a promise of unrestricted workspace access or of a complete workspace export where that capability is unavailable.

Deletion of a personal login does not necessarily delete business records controlled by the Business Account. Account closure, request handling, current exports, retention and backup treatment are described in Account Deletion and Data Retention.

Sections concerning accrued fees, intellectual property, confidentiality, liability, indemnity, disputes, governing law and provisions intended by their nature to continue survive termination.

Crewzon may give contractual notices by email to the current owner, administrator or billing contact, through a prominent in-product notice, or by another reasonable electronic method. A website notice alone will not be used for a material adverse contract or price change where Crewzon has a current direct contact channel.

The Business Account must keep its owner, administrator and billing contacts current. Notices to those contacts are notices to the Business Account.

Crewzon may update these Terms to reflect service, security, provider or legal changes. A change will not operate retrospectively.

For a material adverse change, Crewzon will ordinarily give at least 30 days' advance direct notice and the Business Account may cancel before it takes effect. Shorter notice may be used where reasonably required by law or an urgent security risk. Continued use after the effective date constitutes acceptance only where the change was properly notified and that method of acceptance is permitted by law. Crewzon may require express re-acceptance.

Before commencing court proceedings, a party should give written notice of the dispute and allow the other party a reasonable opportunity to resolve it. This does not prevent urgent interlocutory relief, debt recovery for an undisputed amount, use of a payment-provider process, a regulator complaint, or exercise of a right that cannot lawfully be delayed or restricted.

The Business Account must not assign this agreement without Crewzon's written consent, not to be unreasonably withheld. Crewzon may assign it as part of a merger, restructure, financing, sale of assets or transfer of the Crewzon business if the transfer does not materially reduce the Business Account's rights. Crewzon will give reasonable notice where practicable.

Neither party is liable for delay or failure caused by an event beyond its reasonable control, excluding payment for Services already supplied. The affected party must take reasonable steps to minimise the effect and resume performance. This clause does not excuse a failure to maintain controls or contingencies that were reasonable in the circumstances.

If a provision is invalid, it will be read down where possible and otherwise severed. A waiver must be clear and applies only to the specific instance. The parties are independent contractors; these Terms do not create employment, agency, partnership, fiduciary or joint-venture duties.

The following order applies to an inconsistency:

1. a signed agreement or Subscription Order, but only for the specific subject it expressly changes; 2. the Data Processing Addendum, for processing of Customer Data; 3. these Terms; and 4. the Acceptable Use Policy.

The Privacy Policy, Collection Notice, Cookie Policy, Security and Authentication page, Service Availability page, Accessibility Statement and Refunds and Billing Disputes Policy explain Crewzon's practices and processes. They do not create a greater contractual commitment than these Terms unless a signed agreement or these Terms expressly say so.

The Data Retention Schedule and Account Deletion notice explain the lifecycle commitments referenced by the DPA. The accepted bundle must identify their editions and the editions of all incorporated documents. A later website edit does not rewrite the agreement previously accepted. The Privacy Policy is a notice, not blanket consent to optional or sensitive processing.

These Terms and the documents given contractual priority above form the entire agreement concerning the Services and replace prior discussions on that subject. Nothing in this clause excludes liability for fraud or misleading or deceptive conduct.

These Terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and courts that may hear appeals from them.

NOT ANOTHER APP BUILDER PTY. LTD. trading as Crewzon

ACN: 699 954 071

ABN: 92 699 954 071

Support: support@crewzon.com

Accounts: accounts@crewzon.com

Legal: legal@crewzon.com

Website: https://crewzon.com

Address: 1A Lara Way, Campbellfield VIC 3061, Australia