Crewzon Terms of Service

These Terms of Service govern access to and use of Crewzon. Crewzon is operated by NOT ANOTHER APP BUILDER PTY. LTD. (ACN 699 954 071, ABN 92 699 954 071) trading as Crewzon ("Crewzon", "we", "us" or "our").

Crewzon provides field-service management software for trades and service businesses. These Terms are intended for Australian business use. Nothing in them excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified.

In these Terms:

• **Authorised User** means an individual whom a Business Account permits to

access its workspace, including an owner, manager, employee, contractor, technician, adviser or other invited user;

• **Business Account** means the business or other organisation that creates,

subscribes to, administers or is identified as the customer for a Crewzon workspace;

• **Customer Data** means information, content and records submitted to or

generated through Crewzon for a Business Account, excluding Crewzon's own service, security, billing and administrative records;

• **Services** means the Crewzon website, web and mobile applications, support

services and related features Crewzon makes available; and

• **Subscription Order** means an order form, checkout selection or other

written record identifying an agreed plan, billing period, price or special commercial term.

A person who creates or purchases a Business Account, or accepts these Terms for it, confirms that they are authorised to bind that Business Account. The contract for the subscription is between Crewzon and the Business Account.

An Authorised User agrees personally to the provisions that concern their use of the Services. Accepting an invitation does not, by itself, mean that the Authorised User can bind the Business Account, incur charges, change its contract or act as its agent.

The Business Account must ensure that its Authorised Users comply with these Terms and is responsible for activity it authorises or reasonably controls. Each Authorised User remains responsible for their own unlawful conduct, misuse, credential security and breach of provisions that apply to them.

If you do not agree or are not authorised to use the relevant workspace, do not use the Services.

Crewzon may provide job management, scheduling and dispatch, customer and site records, mobile technician workflows, forms, checklists, photos and documents, quotes and invoices, time tracking, reporting, exports, integrations, automation and related administration and support tools.

Features may vary by plan, account status, device, region and configuration. Crewzon may improve or replace features in the ordinary course. During a paid billing period, Crewzon will not materially reduce the core functionality of the purchased plan without reasonable notice, except where reasonably required for security, legal compliance, third-party dependency changes or prevention of material harm. If an avoidable reduction materially disadvantages the Business Account, Crewzon will provide an appropriate remedy, which may include a workaround, plan change, credit or the ability to cancel the affected Service.

The Business Account is responsible for:

• deciding whether Crewzon is suitable for its operations;
• configuring its workspace, roles, permissions and workflows correctly;
• training Authorised Users and promptly removing access that is no longer

required;

• checking records and outputs before relying on them;
• maintaining independent records or backups where required by law or prudent

business practice; and

• complying with workplace, employment, privacy, tax, consumer, safety,

licensing and industry laws that apply to its activities.

Crewzon is not professional accounting, tax, legal, payroll, safety, licensing or compliance advice.

Account information must be accurate and kept current. Each person must use their own account and keep credentials confidential. Credentials must not be shared, sold or transferred.

The Business Account controls workspace membership and permissions, subject to Crewzon's platform-administration and security controls. It must notify Crewzon promptly of suspected unauthorised access. Crewzon may require reasonable identity, authority or security verification before acting on a sensitive request.

Restriction, suspension and termination are governed by section 24.

During the applicable subscription, Crewzon grants the Business Account and its Authorised Users a limited, non-exclusive, non-transferable and revocable right to use the Services for the Business Account's internal business operations, subject to these Terms and the applicable plan.

This right does not permit resale, service-bureau use, sublicensing, copying, modification, scraping, reverse engineering or commercial exploitation of the Services except to the extent expressly permitted by law or approved by Crewzon in writing.

Crewzon may present additional Authorised User and Mobile App Terms for mobile and app-store use. Those provisions apply only when they have been presented to, and accepted by, the relevant user or are otherwise validly incorporated into the agreement.

As between Crewzon and the Business Account, the Business Account retains its rights in Customer Data. It grants Crewzon and its subprocessors a non-exclusive licence to host, copy, process, transmit, display and otherwise use Customer Data only as reasonably necessary to:

• provide, secure, maintain and support the Services;
• carry out the Business Account's configuration and lawful instructions;
• prevent or investigate fraud, misuse or security incidents;
• comply with law and enforce this agreement; and
• create and use aggregated or de-identified information for service analytics

and improvement where Crewzon takes reasonable steps to prevent re-identification.

Crewzon does not sell Customer Data or use it for third-party advertising. Crewzon will not use identifiable Customer Data to train a general-purpose AI model unless the Business Account gives separate, informed agreement or the data has first been de-identified so that individuals and the Business Account are not reasonably identifiable.

The Business Account must have the rights, notices, consents and lawful authority needed to submit and use Customer Data. It must not direct Crewzon to process Customer Data unlawfully.

Crewzon's handling of personal information is described in the Privacy Policy and Collection Notice. Processing of Customer Data is also governed by the Data Processing Addendum.

A Business Account that enters personal information about workers, contractors, customers or site contacts must ensure the collection and disclosure are lawful. If it uses time, point-in-time location, job progress, device metadata, photo, signature, message or audit features to monitor people, it is responsible for required notices, consultation and consent and for complying with workplace surveillance, privacy and employment law in every relevant jurisdiction.

Crewzon must not be used for covert surveillance.

Every user must comply with the Acceptable Use Policy. Communications sent using Crewzon must comply with the Spam Act 2003 (Cth), privacy and consumer laws and any other applicable rules. Required consent must exist, the sender must be accurately identified, and unsubscribe requests must be honoured within the required period.

The selected plan, inclusions, limits, trial period, billing period and price are shown before purchase or recorded in a Subscription Order. Unless stated otherwise:

• prices are in Australian dollars and include GST, with the GST-exclusive

amount shown where practicable;

• subscription fees are payable in advance;
• the subscription renews automatically for the selected billing period until

cancelled; and

• the Business Account authorises Crewzon and its payment provider to charge

the disclosed fees and applicable taxes.

Before purchase, Crewzon will make reasonably clear the recurring amount or calculation method, billing frequency, initial and renewal period, material limits, any trial conversion and how to cancel. The Business Account is responsible for disclosed seats, add-ons, usage and other charges it authorises.

Crewzon may change a price for a future billing period by giving reasonable advance notice. The Business Account may cancel before the increase takes effect. A price increase will not be applied retrospectively to a paid billing period.

If payment fails or an amount is overdue, Crewzon may retry the authorised payment method and give a reasonable payment notice. Any restriction or suspension remains subject to section 24.

The Business Account may cancel through billing settings or by contacting accounts@crewzon.com if self-service cancellation is unavailable. Crewzon will not require more information or steps than reasonably necessary to identify the account, verify authority and prevent fraud. If a subscription was entered into online, an online cancellation path will be maintained where reasonably practicable.

Crewzon will confirm receipt or completion of a cancellation request. Unless a Subscription Order or applicable law says otherwise, cancellation stops renewal and takes effect at the end of the current paid billing period. Access remains available until then, subject to these Terms.

Deleting an app, ceasing use or removing a payment method does not by itself cancel a subscription. If an app store or marketplace is the seller or billing provider, its cancellation process may also apply and Crewzon will provide reasonable directions.

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other law where doing so would be unlawful.

Where there is a major failure or another failure to meet a consumer guarantee, Crewzon will provide the remedy required by law. A change-of-mind or unused-time request does not ordinarily create a refund entitlement, but it will not be treated as removing a contractual or statutory right.

To the extent permitted by section 64A of the Australian Consumer Law, where the Services are not of a kind ordinarily acquired for personal, domestic or household use or consumption and it is fair and reasonable to do so, Crewzon's liability for failure to comply with a consumer guarantee is limited, at Crewzon's option, to supplying the Services again or paying the cost of having the Services supplied again.

If Crewzon publishes a Refunds and Billing Disputes Policy, it explains the request process and does not reduce rights under these Terms or applicable law.

Crewzon invoices include GST where required and are intended to meet Australian tax-invoice requirements. The Business Account is responsible for its own tax treatment and for the accuracy and legal sufficiency of documents it issues to its customers using Crewzon.

Unless a signed agreement expressly says otherwise, Crewzon provides the Services on a commercially reasonable, best-efforts basis and does not promise a fixed uptime percentage or automatic service credits. The current service position is described in Service Availability.

The Services may be affected by maintenance, updates, security work, provider or network outages and events beyond reasonable control. Crewzon will use reasonable efforts to restore material interruptions and, where practicable, communicate planned maintenance and material incidents.

Features labelled beta, preview or experimental may be less reliable and may be changed or withdrawn on reasonable notice. They should not be the sole control for critical operations.

Automation or AI-supported features may produce incorrect or incomplete outputs. The Business Account and each relevant user must review outputs before relying on them, particularly for legal, tax, accounting, employment, payroll, safety, building, gas, electrical, plumbing or other regulated decisions. Crewzon will not use solely automated processing to make a decision expected to have a significant legal or similarly significant effect on a person unless Crewzon first provides the required notice, safeguards and human-review path.

An integration selected or configured by the Business Account may be governed by the provider's terms and privacy policy. Enabling an integration authorises Crewzon to exchange Customer Data with that provider only as needed for the configured function.

Crewzon may modify or discontinue an integration if the provider changes or withdraws it, or continued operation creates a material legal, security, technical or commercial issue. Crewzon will give reasonable notice where practicable and consider a workaround or export path for a material paid feature. Crewzon remains responsible for its own negligence, breach and subprocessor obligations to the extent required by law or contract.

API keys, webhooks and developer credentials may be used only for the Business Account's internal operations and in accordance with Crewzon documentation. They must not be shared outside the authorised team, used to access another customer's data, bypass security or billing controls, build a competing service or place unreasonable load on Crewzon.

Crewzon may apply documented reasonable limits, rotate exposed credentials and retire an API version after a reasonable migration period. Any material restriction remains subject to section 24.

Crewzon and its licensors own the Services, software, designs, interfaces, documentation, branding and Crewzon-supplied content. Except for the limited licence in section 6, no right is granted to that material.

Crewzon may use suggestions and feedback without restriction or payment. The person providing feedback confirms they may do so. This clause does not give Crewzon ownership of Customer Data or override a confidentiality obligation.

Each party must protect the other party's non-public information that is marked confidential or that a reasonable person would understand to be confidential. It may use that information only to perform or receive the Services and may disclose it only to personnel, professional advisers and service providers who need it for that purpose and are bound by suitable confidentiality obligations.

This obligation does not apply to information that the recipient can show was lawfully known without restriction, becomes public without breach, is received lawfully from a third party without restriction, or is independently developed without using the confidential information.

If disclosure is required by law, the recipient may disclose only what is required and, where lawful and practicable, must give advance notice and reasonable assistance. On request or termination, confidential information must be returned or destroyed where reasonably practicable, subject to lawful retention and routine backup cycles. These obligations continue for five years after disclosure, and for trade secrets and personal information for as long as they remain confidential or protected by law.

Nothing in this section limits liability that cannot lawfully be limited.

To the maximum extent permitted by law:

• neither party is liable for indirect, consequential, special, exemplary or

punitive loss;

• Crewzon is not liable for lost profit, revenue, opportunity or goodwill, or

for business interruption, except to the extent such loss cannot lawfully be excluded;

• Crewzon is not liable to the extent loss was caused by the Business Account's

unlawful use, material misconfiguration, failure to follow reasonable instructions, failure to maintain a legally required independent record, or a third-party service selected and controlled by it; and

• Crewzon's aggregate liability arising out of or relating to the Services is

limited to the fees paid or payable to Crewzon for the affected Business Account in the 12 months before the event giving rise to the first claim.

The liability cap does not apply to Crewzon's fraud, wilful misconduct, or liability for death or personal injury caused by its negligence. All claims arising from the same or related events are aggregated. Each party must take reasonable steps to mitigate recoverable loss.

If no fee has been paid for a pilot or trial, the fee-based cap does not reduce Crewzon's liability to zero. The other lawful exclusions and limitations in these Terms continue to apply.

The Business Account indemnifies Crewzon against reasonable third-party claims, losses and external costs to the extent caused by its unlawful use of the Services, material breach of these Terms, or Customer Data that infringes a third party's rights. The indemnity does not apply to the extent caused by Crewzon's negligence, wilful misconduct or breach.

Crewzon must give prompt notice of a covered claim, allow the Business Account reasonable control of the defence and settlement, and provide reasonable cooperation at the Business Account's cost. No settlement may admit Crewzon's fault or impose a non-monetary obligation on Crewzon without its consent, which must not be unreasonably withheld.

These Terms start when the Business Account first accepts them and continue until the account and all subscriptions end. The Business Account may terminate by cancelling under section 11 and closing the Business Account.

It may terminate an affected paid Service before the next billing period if Crewzon gives notice of a material adverse change to these Terms, the purchased Service or price. Any refund for a current period depends on applicable law, the nature of the change and the Refunds and Billing Disputes Policy.

Crewzon may restrict, suspend or terminate access only where it reasonably believes that overdue fees remain unpaid after reasonable notice; a material breach has occurred; continued access creates a material or immediate legal, security or operational risk; action is required by law; or continued access may cause material harm to Crewzon, another customer or a third party.

Action will be proportionate where practicable. For a remediable breach, Crewzon will give reasonable notice and opportunity to cure. It may act without prior notice only where reasonably necessary to comply with law, address an immediate security risk or prevent material harm, and will give notice as soon as practicable unless prohibited or unsafe.

A restriction or suspension lasts only while a valid ground remains. Crewzon will restore access when that ground is resolved, subject to another valid ground. These protections also govern enforcement under the Acceptable Use Policy and any restriction of API or billing access.

Termination ends the licence to use Crewzon and does not affect accrued payment obligations. Subject to security, legal restrictions and available product capabilities, Crewzon will provide a reasonable opportunity to use available exports before termination or to request reasonable extraction assistance afterwards.

Deletion of a personal login does not necessarily delete business records controlled by the Business Account. Account closure, request handling, current exports, retention and backup treatment are described in Account Deletion and Data Retention.

Sections concerning accrued fees, intellectual property, confidentiality, liability, indemnity, disputes, governing law and provisions intended by their nature to continue survive termination.

Crewzon may give contractual notices by email to the current owner, administrator or billing contact, through a prominent in-product notice, or by another reasonable electronic method. A website notice alone will not be used for a material adverse contract or price change where Crewzon has a current direct contact channel.

The Business Account must keep its owner, administrator and billing contacts current. Notices to those contacts are notices to the Business Account.

Crewzon may update these Terms to reflect service, security, provider or legal changes. A change will not operate retrospectively.

For a material adverse change, Crewzon will give reasonable advance notice and the Business Account may cancel before it takes effect. Shorter notice may be used where reasonably required by law or an urgent security risk. Continued use after the effective date constitutes acceptance only where the change was properly notified and that method of acceptance is permitted by law. Crewzon may require express re-acceptance.

Before commencing court proceedings, a party should give written notice of the dispute and allow the other party a reasonable opportunity to resolve it. This does not prevent urgent interlocutory relief, debt recovery for an undisputed amount, use of a payment-provider process, a regulator complaint, or exercise of a right that cannot lawfully be delayed or restricted.

The Business Account must not assign this agreement without Crewzon's written consent, not to be unreasonably withheld. Crewzon may assign it as part of a merger, restructure, financing, sale of assets or transfer of the Crewzon business if the transfer does not materially reduce the Business Account's rights. Crewzon will give reasonable notice where practicable.

Neither party is liable for delay or failure caused by an event beyond its reasonable control, excluding payment for Services already supplied. The affected party must take reasonable steps to minimise the effect and resume performance. This clause does not excuse a failure to maintain controls or contingencies that were reasonable in the circumstances.

If a provision is invalid, it will be read down where possible and otherwise severed. A waiver must be clear and applies only to the specific instance. The parties are independent contractors; these Terms do not create employment, agency, partnership, fiduciary or joint-venture duties.

The following order applies to an inconsistency:

1. a signed agreement or Subscription Order, but only for the specific subject it expressly changes; 2. the Data Processing Addendum, for processing of Customer Data; 3. these Terms; and 4. the Acceptable Use Policy.

The Privacy Policy, Collection Notice, Cookie Policy, Security and Authentication page, Service Availability page, Accessibility Statement and Refunds and Billing Disputes Policy explain Crewzon's practices and processes. They do not create a greater contractual commitment than these Terms unless a signed agreement or these Terms expressly say so.

These Terms and the documents given contractual priority above form the entire agreement concerning the Services and replace prior discussions on that subject. Nothing in this clause excludes liability for fraud or misleading or deceptive conduct.

These Terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and courts that may hear appeals from them.

NOT ANOTHER APP BUILDER PTY. LTD. trading as Crewzon

ACN: 699 954 071

ABN: 92 699 954 071

Support: support@crewzon.com

Accounts: accounts@crewzon.com

Legal: legal@crewzon.com

Website: https://crewzon.com

Address: 1A Lara Way, Campbellfield VIC 3061, Australia