Crewzon Account Deletion and Data Retention

Crewzon is operated by NOT ANOTHER APP BUILDER PTY. LTD. (ACN 699 954 071, ABN 92 699 954 071) trading as Crewzon.

This page explains how to request deletion or Business Account closure, what current exports are available and why some records may lawfully remain.

Personal-login and privacy deletion requests may be sent to privacy@crewzon.com. Business Account closure and billing cancellation requests may be sent to accounts@crewzon.com. Crewzon verifies identity and authority before acting on a request and aims to respond within a reasonable period, ordinarily within 30 days where practicable.

Signed-in Crewzon mobile users may also submit a pending request from Me > Account deletion after confirming their password. For ordinary members, this starts a personal-login deletion review. For a Business Account owner, it starts a business-closure review. Submitting the request does not immediately delete data, close the Business Account, cancel billing, lock the account or sign the user out. Platform administrator identities continue to use the manual privacy process above.

A request does not need particular legal wording. To help us locate and assess it, it should identify the account email address, the relevant Business Account and whether it concerns a personal login, particular personal information, a Business Account closure or billing cancellation. Do not send passwords, one-time codes, passkey private keys or complete payment-card details.

If a request concerns customer, worker, site or job information entered and controlled by a Business Account, Crewzon may refer the requester to that Business Account or work with it to assess the request.

After identity verification, Crewzon can assess deletion of a person's login and Crewzon-controlled account data. Removing a login ends that person's future access but does not necessarily remove business records that record work already performed or communications and transactions involving other people.

Records controlled by a Business Account may remain associated with the workspace, including jobs, schedules, timesheets, messages, audit trails, quotes, invoices, payment status, safety or compliance records, uploaded evidence, signatures and point-in-time location or geofence records. The Business Account may need these records for employment, workplace, safety, tax, accounting, customer-service, dispute or other lawful purposes.

Where a trade business entered a customer's or site contact's information, that Business Account is ordinarily the appropriate first contact because it determines why the record is held and how it is used. Crewzon may refer the request to the Business Account and provide reasonable assistance with access, correction or deletion where applicable.

Crewzon will verify that the requester is an owner or other authorised representative before closing a Business Account. Closure and billing cancellation are related but distinct: cancelling future billing does not by itself determine whether every workspace record can immediately be deleted.

Before acting, Crewzon may need to address outstanding charges, active disputes, required billing or tax records, legal preservation duties and the effect on other workspace users. Crewzon will explain the outcome or next steps to the authorised requester.

Crewzon currently provides these product exports, subject to role permissions and the availability of the relevant records:

• an approved-timesheet payroll CSV for a selected date range; and
• an individual job invoice CSV for accounting use.

These exports do not constitute a complete copy of all Customer Data or all personal information. Requests for access to personal information can be sent to privacy@crewzon.com. Any additional extraction or transfer assistance is assessed against available product capabilities, the Business Account's authority, technical feasibility and applicable law.

Crewzon may retain information where reasonably necessary and permitted by law for:

• tax, accounting, billing and corporate record-keeping obligations;
• security logs, authentication history, fraud prevention and abuse controls;
• auditability of actions taken in a Business Account;
• workplace, employment, health and safety or customer records controlled by a Business Account;
• legal claims, complaints, investigations, disputes, court orders or regulatory requests;
• enforcing agreements and collecting or reconciling amounts owed;
• incident response, service integrity and disaster recovery; and
• de-identified or aggregated information that no longer identifies an individual.

Retention is assessed by record type, purpose, legal requirement and the Business Account's role. Crewzon does not retain every category indefinitely merely because it may be useful.

Crewzon's infrastructure providers create backup and resilience copies in the ordinary course. After information is removed from the live service, residual copies may remain until overwritten or expired through normal backup rotation. Crewzon does not restore deleted information to active use except where reasonably necessary for disaster recovery, security, legal compliance or the resolution of an incident, and any restored data remains subject to the original deletion or retention decision.

Where appropriate, Crewzon will confirm the action taken, explain that specified Business Account or legally retained records remain, request further information, or provide reasons and next steps. Privacy complaints and access or correction requests are handled under the Crewzon Privacy Policy.

Account deletion and privacy access are different requests. A person may ask for access to personal information without closing an account and may ask for correction even where a record must lawfully be retained. If deletion is refused or limited, Crewzon will explain the reason and available complaint or review path where required.