Crewzon Account Deletion and Data Retention

Crewzon is operated by NOT ANOTHER APP BUILDER PTY. LTD. (ACN 699 954 071, ABN 92 699 954 071) trading as Crewzon.

This page explains how to request deletion or Business Account closure, what current exports are available and why some records may lawfully remain.

Personal-login and privacy deletion requests may be sent to privacy@crewzon.com. Business Account closure and billing cancellation requests may be sent to accounts@crewzon.com. Crewzon verifies identity and authority proportionately before acting. We aim to acknowledge a request within 5 working days and provide a decision, completed outcome or substantive progress update within 30 calendar days. The acknowledgement explains the expected completion timeframe. If more time is needed, we explain why, what remains and the next review date; silence is not completion.

Signed-in Crewzon mobile users may also submit a pending request from Me > Account deletion after confirming their password. For ordinary members, this starts a personal-login deletion review. For a Business Account owner, it starts a business-closure review. Submitting the request does not immediately delete data, close the Business Account, cancel billing, lock the account or sign the user out. Platform administrator identities continue to use the manual privacy process above.

A request does not need particular legal wording. To help us locate and assess it, it should identify the account email address, the relevant Business Account and whether it concerns a personal login, particular personal information, a Business Account closure or billing cancellation. Do not send passwords, one-time codes, passkey private keys or complete payment-card details.

If a request concerns customer, worker, site or job information entered and controlled by a Business Account, Crewzon may refer the requester to that Business Account or work with it to assess the request.

After identity verification, Crewzon can assess deletion of a person's login and Crewzon-controlled account data. Removing a login ends that person's future access but does not necessarily remove business records that record work already performed or communications and transactions involving other people.

Records controlled by a Business Account may remain associated with the workspace, including jobs, schedules, timesheets, messages, audit trails, quotes, invoices, payment status, safety or compliance records, uploaded evidence, signatures and point-in-time location or geofence records. The Business Account may need these records for employment, workplace, safety, tax, accounting, customer-service, dispute or other lawful purposes.

Where a trade business entered a customer's or site contact's information, that Business Account is ordinarily the appropriate first contact because it determines why the record is held and how it is used. Crewzon may refer the request to the Business Account and provide reasonable assistance with access, correction or deletion where applicable.

Crewzon will verify that the requester is an owner or other authorised representative before closing a Business Account. Closure and billing cancellation are related but distinct: cancelling future billing does not by itself determine whether every workspace record can immediately be deleted.

Before acting, Crewzon may need to address outstanding charges, active disputes, required billing or tax records, legal preservation duties and the effect on other workspace users. Crewzon will explain the outcome or next steps to the authorised requester.

Available product exports include approved-timesheet payroll CSV and individual invoice CSV, with print/PDF documents where the released workflow supports them. These are not a complete workspace export. Accounting-provider copies are not a substitute for Crewzon's job, attachment, time, consent and audit records.

A complete self-service workspace export is not currently available. Request scoped extraction assistance at accounts@crewzon.com. Before any proposed export, Crewzon identifies the included record categories, date range, structured-data format, attachment treatment, exclusions and any unavailable content. Credentials, internal security material and other tenants' records are not exported. The recipient must check the manifest and save a copy; an archive status is not evidence that an export is complete.

Standard available self-service exports have no additional export fee. Crewzon will quote and obtain agreement before chargeable bespoke migration assistance; no fee obstructs a statutory right. Privacy access requests are assessed separately under the Privacy Policy, including applicable charging restrictions.

Ordinarily an authorised business can request exit assistance for 30 days after effective closure. Verified earlier deletion can shorten that period after the consequence is explained. A prepared temporary export expires after 7 days; an access link may expire sooner and its displayed expiry governs that link. Expiry of a download does not extend the retention period of the source data. A separately agreed archive has a stated finite term, access conditions and price; this notice creates no indefinite storage commitment.

Crewzon may retain information where reasonably necessary and permitted by law for:

• tax, accounting, billing and corporate record-keeping obligations;
• security logs, authentication history, fraud prevention and abuse controls;
• auditability of actions taken in a Business Account;
• workplace, employment, health and safety or customer records controlled by a Business Account;
• legal claims, complaints, investigations, disputes, court orders or regulatory requests;
• enforcing agreements and collecting or reconciling amounts owed;
• incident response, service integrity and disaster recovery.

De-identification or aggregation is not an exception permitting reuse of Business Account data for cross-business analytics, benchmarking or training.

Retention is assessed by record type, purpose, legal requirement and the Business Account's role. Crewzon does not retain every category indefinitely merely because it may be useful.

The Crewzon Data Retention Schedule sets out the record-specific periods, starting events and preservation exceptions. The signed-in retention page reports the current automatic-expiry status separately.

Crewzon's infrastructure providers create backup and resilience copies in the ordinary course. After information is removed from the live service, residual copies may remain until overwritten or expired through normal backup rotation. Restored copies are isolated and reconciled with current deletion and hold decisions before use. A recovery event does not revoke a deletion decision. Provider-specific expiry periods and technical limits are recorded for each request where relevant; Crewzon will explain residual-copy treatment rather than claim immediate universal erasure. Externally delivered messages, downloads and customer-controlled copies require action by their holders.

Where appropriate, Crewzon will confirm the action taken, explain that specified Business Account or legally retained records remain, request further information, or provide reasons and next steps. Privacy complaints and access or correction requests are handled under the Crewzon Privacy Policy.

Account deletion and privacy access are different requests. A person may ask for access to personal information without closing an account and may ask for correction even where a record must lawfully be retained. If deletion is refused or limited, Crewzon will explain the reason and available complaint or review path where required.

A request remains open until its authorised scope is fulfilled or a reasoned partial/refusal decision is issued. Crewzon records the scope, identity/authority check, preservation grounds, responsible operator, actions and outcome. Where account closure involves both personal and business records, we distinguish login removal, billing cancellation, operational deletion, retained evidence, provider instructions and backup expiry. Business export acknowledgement is not a prerequisite to an individual's lawful privacy request.

Minimal agreement, consent, financial and deletion evidence may remain under the retention schedule, protected separately from erased operational content. It must not be used to reconstruct deleted records for ordinary operation. Pending sync, cached mobile work and lost devices need separate handling; server deletion cannot guarantee erasure from a permanently offline device. Do not delete the app or clear its storage before securing any unsent work you are authorised and required to preserve.