Crewzon Refunds and Billing Disputes Policy

Crewzon is operated by NOT ANOTHER APP BUILDER PTY. LTD. (ACN 699 954 071, ABN 92 699 954 071) trading as Crewzon ("Crewzon", "we", "us" or "our").

This policy explains how we handle requests concerning Crewzon subscription fees, billing errors, refunds and payment disputes. It should be read with the Terms of Service.

This policy explains Crewzon's process. It does not amend the Terms, create an additional warranty or reduce a contractual or statutory right. If there is an inconsistency, the document-priority rule in section 31 of the Terms applies.

This policy applies to fees charged by Crewzon for access to Crewzon, including subscription and other account-level charges shown in Crewzon or otherwise agreed with us.

It does not govern amounts that a trade or service business using Crewzon charges its own customers for jobs, quotes, invoices or other services. That business remains the supplier of those services and is responsible for its own refund and consumer-remedy obligations. Crewzon may provide payment technology or records that help the business administer those payments, but Crewzon does not decide the underlying dispute merely because the payment was initiated or recorded through Crewzon.

You may cancel a Crewzon subscription through the billing settings or by contacting accounts@crewzon.com if self-service cancellation is unavailable.

Unless the Terms of Service, a separate written agreement or applicable law requires otherwise, cancellation takes effect at the end of the current paid billing period. Cancellation does not ordinarily result in a refund for a change of mind, unused time or a decision to stop using an available service.

We will consider a request where you believe:

• a charge was duplicated, calculated incorrectly or made after an effective

cancellation;

• the charged plan, billing period, seats or other items do not match what was

agreed or properly disclosed;

• the payment was not authorised by the Business Account;
• Crewzon did not provide the paid service or there was a material problem with

the service;

• a written offer, order form or agreement gives you a refund or credit right;

or

• the Australian Consumer Law or another applicable law entitles you to a

refund, cancellation, repeat supply, compensation or another remedy.

We may also approve a refund, partial refund or account credit as a commercial gesture. Doing so does not mean that we accept legal liability or must provide the same outcome in another matter.

Nothing in this policy excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Send refund and billing-dispute requests to accounts@crewzon.com. Please provide:

• the Business Account name and billing contact;
• the invoice, receipt, order or transaction reference, if available;
• the date and amount of the charge;
• a short description of what happened and when;
• the outcome you are seeking; and
• any document reasonably needed to support the request.

Do not send a complete card number, card security code, password, authentication code or other account credential. We may ask you to verify your identity and authority to act for the Business Account before disclosing billing information or processing a refund.

We will consider the agreement and plan in effect, billing and service records, the reason for the request, any steps already taken, applicable payment-provider rules and any rights that apply under law.

We may ask for further information or take reasonable steps to verify the charge. We will not reject a request merely because the requester has not used particular legal language or initially selected the wrong support category.

We aim to acknowledge requests within 5 working days and provide an outcome or substantive update within 30 calendar days, sooner where a legal or provider deadline requires it. Timing may depend on the information available, the payment provider and the complexity of the issue. If more time is required, we will explain the next step where reasonably practicable.

An approved refund will ordinarily be returned through the original payment method. Provider processing and banking timeframes may apply after we submit it.

We may provide a partial refund, account credit, repeat supply or another remedy where that outcome is agreed or is the appropriate remedy. An account credit will not replace a refund or other remedy required by law unless the recipient freely agrees to the credit where the law permits that choice.

We will not issue more than one monetary remedy for the same amount. If a bank, card issuer or payment provider has already reversed or is actively disputing a charge, we may pause a voluntary refund while the overlapping claim is checked. This prevents duplicate payment and does not remove any right to pursue the dispute or receive a remedy that is ultimately due.

You may have rights to contact your bank, card issuer or payment provider. This policy does not require you to give up those rights or prevent you from doing so. Contacting us first may allow a billing error or service concern to be resolved more quickly.

If a payment dispute or chargeback is raised, we may give the provider accurate records relevant to the claim, such as the subscription selection, acceptance record, invoice, cancellation record, service-access record and communications. We will handle personal information in accordance with the Privacy Policy and will not knowingly submit false, misleading or irrelevant evidence.

Tell us promptly if you suspect an unauthorised payment or account compromise. We may secure the account, restrict a payment method, request verification, preserve relevant records or refer the matter to the payment provider or an appropriate authority. Any restriction of Crewzon access remains subject to the Terms of Service.

You may ask accounts@crewzon.com to review the decision. Identify the decision, the part you dispute and any additional information you want considered. A review should be handled by a person who was not the original decision-maker where reasonably practicable.

You may also have rights to seek assistance from a state or territory consumer protection body, commence proceedings, or use a bank or payment-provider dispute process. We do not require you to waive those rights as a condition of internal review.

Privacy complaints are handled separately under the Privacy Policy.

NOT ANOTHER APP BUILDER PTY. LTD. trading as Crewzon

ACN: 699 954 071

ABN: 92 699 954 071

Billing and refunds: accounts@crewzon.com

Support: support@crewzon.com

Legal: legal@crewzon.com

Website: https://crewzon.com

Address: 1A Lara Way Campbellfield VIC 3061

Free access does not authorise a later subscription charge without acceptance of the paid offer. Cancelling Crewzon billing is separate from closing a workspace, erasing records, ending recurring customer bookings or disconnecting a customer's payment/accounting provider. Crewzon will identify which actions have been requested and confirmed.

For a payment for trade work, contact the business named on the quote/invoice. It handles the underlying consumer remedy; Stripe or the relevant payment provider handles its own payment process. Crewzon investigates platform errors and does not disclaim its own responsibility. Provider refunds, credits and chargebacks must be reconciled with accounting records to prevent duplicate recovery or a misleading paid balance.